FAQ
The Course
When will I get access to the course?
Once you have completed your purchase, you will receive an email with a link and instructions to log in to the course. (Remember to bookmark the log-in page!)
Will I have access to the entire course all at once, or will it be dripped?
Your course will be fully accessible immediately upon purchase.
How long will I have access to the course?
The Ultimate Guide for New Estheticians: You will have access to the course for 60 days.
The Heart of Esthetics: You will have access to the course for 4 months.
Who should take this course?
The Ultimate Guide for New Estheticians: This course is specifically intended for new estheticians and current students of esthetics.
The Heart of Esthetics: This course is specifically intended for Solo Estheticians and any esthetician who has decision-making control over their esthetics business (or wants to someday).
Who should not take this course?
This course will not be helpful to anyone who is not a licensed Esthetician or someone who doesn't enjoy working with people.
The Purchase
What will I get for my money?
The Ultimate Guide for New Estheticians: You will get 2.5 hours of video, slides, audio, links and downloads.
The Heart of Esthetics: The course is based upon my 2013 book, The Heart of Esthetics, however the 2020 version contains five+ hours of new video, audio, slides, downloads, assessments, and links. You will also have access to The Heart of Esthetics private Facebook group where you can ask any questions you may have.
Can I pay by check rather than credit card?
Unfortunately, no, not at this time.
Do you have a money back guarantee?
Courses: There are no refunds offered on the courses, and that's because I want to dissuade non-licensed people from signing up. So for that reason, I highly recommend that you scroll back up and reread the “Who should take this course” and “Who shouldn’t take this course” sections carefully before deciding to purchase.
Alumni Membership (optional for graduates of The Heart of Esthetics course): You may choose to stop the monthly renewal at any time.
Why should I purchase this course now?
The price of the course may periodically rise due to increases in operating expenses.
The Membership
What is the Alumni Membership?
You will find more information about the Alumni Membership once you have logged into the course, and then again when you have completed the course.
What is the difference between The Heart of Esthetics Course and the Alumni Membership?
The course is foundational and is applicable to all Estheticians; it's the "what to do" and the "how to do it" -- but it's one thing to learn, and it's another thing to implement. The focus of the Alumni Membership is implementation and ongoing retention strategies. Estheticians will be entering the Alumni Membership at different stages of their career (just starting and need helping acquiring clients; have a few clients but need more; have many clients but need help with retention, etc.), so I have streamlined things by creating pathways to follow based upon your starting point.
Do I need to join the Alumni Membership?
No. The Alumni Membership is available to graduates of The Heart of Esthetics course, but it is not mandatory. Once you have completed the course, you will know whether the Alumni Membership is important for you. However, if you are an Esthetician and want to join SpaBizBoard, then you must have opted into the Alumni Membership.
Is there a fee to join the Alumni Membership?
Yes, there is a small monthly fee. The month-to-month option allows you to cancel anytime should you decide the Alumni Membership is not for you.
Why is it necessary to have completed the course in order to join the Alumni Membership and SpaBizBoard?
The Alumni Membership will move beyond the course, so it is important that everyone who enters the Alumni Membership and SpaBizBoard has the same foundational information, so we can move forward from there.
SpaBizBoard
What is SpaBizBoard?
SBB was the first membership site for licensed Estheticians which I created in 2006. At the end of 2017, after a wonderful 11-year run, I took SBB offline and underground (because I was exhausted!) and that's where she has remained, out of the spotlight. However, in my 20-year continuing effort to do my part in attempting to raise the standards of this career that I love, I decided to bring SBB out of hiding, but only for this exclusive group of "The Heart of Esthetics" Estheticians.
SBB is a private place where Estheticians can chat about esthetics and non-esthetics, including things like planning meet-ups at trade shows, and classes, and anything else they want to discuss.
As always, proof of Esthetician licensure will be required to join SpaBizBoard, and respectful communication among members is mandatory.
Why do I have to be an Esthetician to join SpaBizBoard?
That’s just who we have been since 2006. We are a private group of professional Estheticians who protect our trade secrets and are not interested in sharing our knowledge and training with non-pros. And we are always there to lend a hand to a new Esthetician or a seasoned Esthetician who may be struggling. We believe we are only as strong as our weakest link and we are better together.
Do I need a Facebook account to join SpaBizBoard?
For now, yes. We have only been located on Facebook for a year and a half, and at some point, I may move SBB to another site. But that move would drive pricing up. So for now, because my priority is keeping prices as low as I can so it will remain affordable for as many Estheticians as possible, we will stay with FREE Facebook.
Contact
Can I contact you if I have more questions?
Yes, of course. Feel free to email me at [email protected] or you can find me on Facebook at Happy Esthetician.
